Cookie Privacy Statement

Here at passivefireprotection.co.uk (Part of the Stormflame Ltd group) we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

We will never sell your data and we promise to keep your details safe and secure.

You can change your mind at any time by contacting us:
 
Stormflame Ltd t/a Passive Fire Protection
Unit 9 The I.O Centre,
Stephenson road,
Segensworth,
Fareham,
Hampshire
PO15 5RU
 
Tel: 01329 841416
Fax: 01329 841417
email: sales@passivefireprotection.co.uk
www.passivefireprotection.co.uk

This privacy policy sets out how Passive Fire Protection uses and protects any information that you give Passive Fire Protection when you use this website.

Passive Fire Protection is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Passive Fire Protection may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name and payment details
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Stormflame Ltd own and run the following websites: www.stormflame.co.uk, www.stormflame.com, shop.stormflame.com, shop.mototile.com, shop.fingerkeeper.co.uk, shop.finger-protection.co.uk,  www.draftproofing.com, www.fingerguards.com, www.fingerkeeper.co.uk, www.finger-protection.co.uk, www.mototile.com, www.mototile.com/blog, www.industrial-floor-tiles.co.uk, www.wis-ltd.co.uk, www.wis-ltd.com, www.intumescent-paints.co.uk, www.intumescent.com and passivefireprotection.co.uk.

EKM Powershop (Shopping Cart)

The shopping cart we use, ekmPowershop uses session cookies to monitor the progress of an order.
According to ekmPowershop they set the following cookies for shoppers:

Name: ekm_USERNAME
Purpose: Temporary cookie generated to test if cookies are enabled on the visitors browser.
Content: TestCookies=ACTIVE&RS=FALSE&logged_in=USERNAME&ServerID=***
Expires: 72 hrs (3 days)

Name: ekm_pp_USERNAME
Purpose: Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.
Content: Unique ID
Expires: On Exit

Name: ekm_tmp_ORDERNUMBER
Purpose: Stores a reference to the visitors order number after an order has been generated.
Content: Unique ID
Expires: On Exit
 
If the customer proceeds to payment ekmPowershop records name, address and other details required to sell and then deliver the goods. The actual payment is handled by WorldPay, who may set cookies in the course of the transaction.

Please note: Changes to your cookies will prevent the websites functioning fully or without accepting cookies from ekmPowershop and WorldPay it is not possible to purchase anything from this site.

WorldPay Privacy and Security Policy

Google Analytics and Google Adwords

Stormflame Ltd uses Google Analytics which sets the following cookies

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Google Anayltics cookies are used to create anonymous statistics that provide this website with information such as page popularity, search phrases used to find this website, average number of pages visited, the amount of traffic referred from other websites etc. For more information please review Google Anlaytics Data

If you wish you can opt out of Google Analytics setting cookies on any website by installing a Google Analytics Opt-out broswer plugin.

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. It does this by storing a cookie of your computer’s hard drive. If you do not wish to participate in our Google AdWords Remarketing, you can opt out here

YouTube cookies

All videos are hosted at YouTube and no cookie is set until you visit YouTube to view a video. YouTube may set cookies on your computer for performance or other reasons. To find out more please visit YouTube’s Privacy information page.

Site Search

Our built in search function does not set cookies but it does record search phrases used to determine the most searched keywords.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Browser Settings

Your browser privacy / security settings can be changed to control cookies (and other privacy matters). How this is done varies from one browser to another but a good place to start is checking the browsers Help information.

Changes to this privacy notice

We keep our privacy notice under regular review.

Related Documents

For our policies on Data Protection and Security please follow this link Privacy and Security Policy

Removing cookies

You can modify your cookies in the settings in your browser and by contacting the third-party cookie owner individually. You can also remove any cookies already stored on your computer.

Please note: Changes to the Stormflame Ltd website cookie will prevent the websites functioning fully.